Terms and conditions

First, we would like to thank you for dedicating part of your time to reading these terms and conditions Rigow, which is a contract between us and you, and which controls your access to the website and the application in its two versions (iOS and Android). You should know that when referring to the use of app or website or company or we in this case we mean to talk about Rigow. As for when referring to the use of you or the user or the customer or “service provider”, in this case, we mean all individuals who obtain services through us.

All terms and conditions that will be mentioned later apply to all relationships that take place between users, Rigow, personal trainers, gyms, a nutritionist, a physiotherapist ... and other target audience that take place through:

Use the application and request service through it
Using the site and requesting service through it
Any deal between the two parties is concluded through Rigow.

(A) Terms and Conditions Agreement

Your use of the services, whether through the website or the app, or pressing the button to agree to the terms and conditions that appears to you indicates your full acceptance of all the terms and conditions mentioned on this page, and it is a written approval and contract between us and you. If you think that the terms and conditions we are imposing are not appropriate for you, please do not use the website or the app and we will understand that.
Rigow has the right, in its sole discretion and what it deems appropriate to provide services, to change the terms and conditions on the website or app at any time. You will be notified immediately upon the change of terms and conditions, if you continue to use the services provided by Rigow after changing the terms and conditions, then this constitutes your acceptance of these changes. If you think these changes are not suitable for you, please contact us to find out what the problem is, and if you do not want to continue with us, we will understand.
In addition to these terms, certain plans, offers, products, services, elements, or features may also be subject to additional terms, instructions, or rules that may be posted, transmitted, or modified by us or by third parties. Your use of any of these plans, offers, products, services, elements, or features is subject to these additional terms and conditions, which are incorporated into these Terms of Reference.

(B) Service

Rigow is a social network providing integrated services by helping PTs and fit organizations to expand their business and reach more clients and helping people looking for a healthy, balanced and sporty life to reach the best personal trainers or the nearest gym that helps them achieve their aim and reach a perfect body.

So Rigow app provides has the main service which is:

Community: to engage with the Rigow community to feel more innovative toward your goal
Booking: To help the customer will be able to choose his ideal PT and book with him directly.
Rate: to helps the users see the rates before booking to make sure of your choice, You can also rate your PT after dealing with them.
Chat: To make the user feel free to chat with your PT for 24 hrs to follow up with him/her with the updates.

So service provider and users can:

Personal Trainers Offer and provide their services to clients by creating a personal profile that shows all their professional information that helps them attract clients
Gyms and Academy offer and provide their services by creating a personal file that explains all their professional data, their method of work, and the services they provide.
Dietitian and physiotherapists offer and provide their services to clients by creating a personal file showing all their professional information.
Users can find the appropriate fitness Gyms or Pt, communicate with them, and book the service they need through the application.
Users can chat with fitness coaches, dietitians, and physiotherapists they need and easily book the service.

You should know that Rigow is not a gymnasium, places for entertainment or recreation, a health club, a facility, a fitness studio, a physiotherapy center, a place specializing in nutrition, or a similar institution and does not own, manage or control any of the services that are provided in these Utilities or through them. Also, Rigow does not own, manage or control any subscriptions between you and gyms, academies, personal trainers, nutritionists, physiotherapists ... and other service providers.

Rigow may need you to access some devices in order to obtain some special information such as the calorie-burning rate, the amount of water in the body, the rate of weight loss or gain, the heart rate ... and other information in order to follow the daily activities. All of this information will appear on your profile to show you the success rate in achieving your goal. All these measurements are made by integrating other applications with Rigow, in this case, Rigow is not, in one way or another, responsible for the accuracy of these statistics and information.

Rigow may also need to access your site in order to recommend gyms, academy, sports coaches, dietitians, and physiotherapists closest to you.

(B) Account

You agree that all information that you provide to Rigow during account registration is correct, accurate, and up-to-date and that this information will remain so throughout the period of your use of the app, and if there is any information that is incorrect, incomplete, or needs updating, then you will do so immediately on its own. Yourself, either by changing the information through your profile or by contacting us to work on updating it together. Among the information required to register the account:

Account creation: It includes the information you need in order to create an account, such as the name, email address, phone number, and password. Or social media account (Like Facebook - Google) information if you login with it.

There is some other information that we need to know in order to complete your profile and they are as follows:

For the user, we will need some information, such as:

City
Gender
Date of Birth
Length
Weight

For Academy and Gyms, we need some basic information from them that helps them display their services in a suitable manner to their customers, such as:

Club / gym logo
Legal documents that prove the legality of the club
City
Address or addresses of the gym (if there is more than one branch)
Phone number
Website address
Social media accounts
The services it provides and their dates in detail
Payment method

For a Personal Trainer / Dietitian / Physiotherapist, we need from them some basic information that we need to help them provide their services appropriately:

Personal picture
Experience certificates that prove his skills
City
Phone number
Website address
Social media accounts
The services it provides and their dates in detail
Payment method

There are no contracts signed between Rigow and between gyms, academy, personal trainers, dietitians, and physiotherapists, so we ask them to have some legal documents and professional certificates that prove their worth and legality at work.

Rigow has the right to refuse to register gyms, academy, personal trainers, nutritionists, and physiotherapists in the app if they do not provide the required documents and information that prove their efficiency and legality at work, in order to protect users and protect our brand reputation from being exploited under any situation.

All this information that we obtain from you, is subject to our privacy policy, which you can view from here.

During the registration process, you will be asked to enter the password in order to secure your account. In this case, we recommend that you type a strong password, and use more than 8 characters, including letters, numbers, and symbols, and you should not use known information in the password, for example not. The restriction, your name, your date of birth, or your favorite movie ... and others. You are the only one responsible before us for protecting your account, and preventing anyone from accessing it and exploiting it in one way or another. All activities that occur on your account are your sole responsibility. If you suspect that there is abnormal activity occurring regarding your account, you must refer to us immediately to take appropriate precautions regarding it.

Account Eligibility: Access to all or part of the website or app is somewhat limited based on geographic region, age, or any other criteria we may set at a later time. When using the app, you must be over 18 years of age or older. You understand and agree that we may not allow you to subscribe to the application with us based on the aforementioned criteria.

The account that you create on Rigow is your personal account, and it must be one account, and you agree that you will not create more than one account with us. You further agree to use the account on Rigow for personal, and not for commercial, purposes except as provided for under this Agreement. You also agree not to use your account by third parties or give them the ability to use Rigow through your account.

Through the account that you create in Rigow, you grant us the right to communicate with you by e-mail, phone, or any other means listed in your account, in order to talk to you about promotions that you have shown interest in in the past or for any other reason. If you do not want access to Rigow’s newsletter or promotional messages, you can unsubscribe at any time and we will understand.

Rigow has the right at any time to take the measures it deems necessary and appropriate regarding your account, whether by suspending or deleting the account without referring to you, in order to protect the website or app from misuse and prevent fraud in order to preserve the brand's reputation.

(D) Fees and Bills

Subscription plans: For service-seeking users, the app is free to use for them. As for gyms, academy, personal trainers, nutritionists, physiotherapists ... and other service providers, in order to be able to register in the app, create a profile and view all the services they provide to us, they must subscribe to the application according to the packages that Rigow provides to them.
Subscription starts from the date on which you subscribe with us and pay the required value through the payment methods available to us as determined by Rigow. If you subscribe to the monthly package with us, for example, on March 1, 2021, the renewal will take place automatically on April 1, 2021. In this case, you must provide us with a valid and acceptable payment method so that your use of the services is not temporarily suspended until the payment process is completed. If you have any questions about subscription plans, you can contact us and we will respond to all your inquiries.
Refunds: In general, our fees are not refunded in any way (either monthly subscription or annual package). However, we may refund the amounts paid in some cases, including but not limited to: If you cancel your subscription after a maximum period of 5 days from the date of the subscription or renewal payment. Provided, in each case, we reserve the right to charge a fee to cover the cost of any class or services that you may have used or received prior to your cancellation, to the extent required by law. We do not refund any fees or amounts for previous months under any circumstances.
Change in prices: Rigow reserves the right to change and amend prices at any time, according to what it deems appropriate for him and what he deems appropriate for users as well. Any price changes will take effect on the first bill you pay to Rigow. When prices change, you will be notified immediately through the means we deem appropriate for us, whether through e-mail, phone or application notifications, to be aware of what we have done. If you do not cancel your subscription or file a complaint about these changes, you will be deemed to have accepted the new fees.
Payment methods: You can select the appropriate payment method for you from among the payment methods provided by Rigow. During the login process, you may change the payment method through your account information. If payment is not successfully settled due to expiration, insufficient funds, or otherwise, you will remain responsible for any uncollected amounts and allow us to continue billing for the payment method or any other payment method provided by you.
Canceling the subscription: Unless we communicate otherwise, you have the right to cancel your subscription to Rigow before the next payment date through account cancellation settings, and at the same time you must contact us in order to inform us that you will cancel your account with us and the reasons for that. Note that if you terminate your subscription, we reserve the right to charge an account reactivation fee if you want to return to Rigow in the coming months. If you cancel your subscription or it is terminated for any reason, you will lose access to all categories, content, credits or features available through the subscription.
Reservation and cancellation of services: As a user, you must reserve and cancel services through the application only, and you may not do so by communicating directly with the other party or even through the phone. For example, but not limited to, booking a training session with a personal trainer.
Fees imposed by gyms, academy, personal trainers, dietitians and physiotherapists: In some cases, these authorities may impose some fees as a result of using some tools or obtaining some equipment that helps you get the service in a decent way. In these cases, Rigow does not have any income with the additional fees that may be charged to you for the use of these tools, Rigow is only responsible for reserving the service through the app and showing its official price.

(E) Prohibited Uses

Harass, threaten, stalk, disrupt, or defraud users, members or employees of Rigow, or anyone else, or create or contribute to creating an unsafe environment or causing harassment, threat or sabotage;
Act in a deceptive or fraudulent manner, for example, but not limited to, impersonating another character or entity and working under its name in order to subscribe to the app and reach more users.
Sharing your password with any other parties that help them access and use our services, or even encourage that.
Allow anyone to use the app's services through your membership.
Reserving or canceling any service directly with the person or place without using the app
Reproduce, modify, use, distribute or license any of the services provided by the application or exploit it in one way or another for commercial purposes not stipulated in this agreement;
Misrepresenting, modifying, or lying about any information provided to the application during the registration process;
Modify any part of the content, images, or scripts, or exploit the trademark in one way or another.
Uploading materials, for example, but not limited to, that causes viruses or harmful materials to enter the app, causing the suspension or suspension of services and affecting other users.
Attempting to hack the application or unauthorized access in order to obtain information that you are not entitled to access in any way.
Upload or send to users pornographic, threatening, embarrassing, hate, racially insulting, defamatory, or otherwise inappropriate material;
Linking, copying, or modifying any part of the app.
Offer unsolicited offers or send unwanted advertisements or emails to users.
Remove, circumvent, disable, destroy or interfere in any way with the security-related features of the site or app, or any features that prevent or restrict the use or copying of any content that can be accessed through the site, or any features that impose restrictions on the use of the site or Content in it;
Modify the website or application in any way for the purpose of unauthorized access to some information.
Illegal use of the website or app

(F) User offers

In general, the app provides some features that help some users to publish and share some content, including text, images, or any other content that helps users adequately promote their services. You are entirely responsible for the content you post or under your name. Therefore, we ask that you be careful in everything you post on the app in accordance with our policy, and you should also review the prohibited uses so that you do not post content that exposes you to freezing your business or suspending your account. You should also make it clear that everything you write is your personal opinion only, and it does not express Rigow in any way.

Rigow may, but is not obligated, monitor the content that any of the users (service providers) add to the app. He or she may also delete this content, alert the user, or suspend or cancel the account if this content is found inappropriate or inappropriate to Rigow’s general policy.

Violations or illegal activities: In the case of a violation or any other illegal activities, we have no obligation, but we reserve the right to terminate access to the website and application and to remove all content provided by any persons found to be violating intellectual property rights or our policies.

Ratings and reviews: For its part, the application will evaluate gyms, academy, personal trainers, dietitians, and physiotherapists in order to know the level of service provided by them. At the same time, it provides all users with the evaluation of gyms, academy, personal trainers, dietitians, and physiotherapists in order to help the rest of the users to obtain the service based on the opinions of other users.

(J) Content and intellectual property rights

The logo, trademark, images, sounds, videos, illustrations, texts, codes, and all names, whether on the website or the app, are the exclusive and exclusive property of Rigow and are subject to the laws of intellectual property rights, and it is not permissible in any way to copy, modify or use any of them unless you obtain consent Written by Rigow.

By installing the application or using the site, you acknowledge that you have read and understood these terms, and agree to abide by all terms. If you do not agree to (or are unable to comply with) the terms and conditions of this agreement, do not install the app or use the website.

You agree not to share your Rigow account with anyone other than you and will not allow anyone other than you to access it or use any content related to it through your personal account. You agree that you will not attempt to modify any program or content obtained through the site or application for any reason, including for the purpose of concealing or changing any indications of ownership or source of the content. You further understand that you do not grant any rights to commercial use, sell, resell, reproduce, distribute, or promote the content.

You acknowledge, warrant and agree that you use the website or application for your personal and non-commercial use except as stipulated in this agreement, and not for redistribution or transmission of any kind. You agree (a) not to redistribute, broadcast, execute or display any public content in general, or transmit any content obtained through the site, and (b) you will abide by all laws in force in your use of the content.

Rigow may, from time to time, remove the content from the website or app without notice.

(G) Third-party websites, products, services and links

The website or application may include links to or access to other websites or services on the web (linked sites) solely for the convenience of users or in order to provide them with more services. Rigow does not endorse any of these linked sites or the information, materials, products or services on other linked sites or that can be accessed through other linked sites. Further, Rigow makes no express or implied warranties regarding the information, materials, products, or services found on linked sites or that can be accessed through us. Your access to and use of linked sites, including information, materials, content, products, and services on linked sites or available through linked sites, is at your sole risk.

Sometimes promotional plans are offered in conjunction with the provision of third-party products and services. We are not responsible for the products and services provided by these third parties, and the use of these products and services is at your own risk.

(M) Electronic signatures and agreements

You acknowledge and agree that by clicking on the button labeled Submit or Download or I Agree or any similar links that Rigow may specify, you accept the terms and conditions of this agreement, you provide a legally binding electronic signature and enter into a legally binding contract. You acknowledge that the online application processes constitute your agreement and your intention to be bound by these terms that have been clarified on this page.

(N) Compensation and Exemption

You agree to indemnify Rigow and its affiliated entities and its subsidiaries, suppliers, service providers, partners and each of the officials, directors, members, employees, consultants, contract officers, representatives and agents, for any claims, actions, litigations, costs, expenses, losses, damages and liabilities, including attorneys' fees, arising. For or in connection with your misuse of the website, violation of these terms, violation of the rights of any person or other entity, or any breach of your assurances, warranties and covenants stipulated in these terms.

(L) Disclaimer

You acknowledge that training can be dangerous. The facilities where the hearings are held may contain risks that could lead to your injury, death, or property damage. The equipment used in one of the sessions could cause injury to you, death or damage to your property. Your client or coach could cause injury to you, death or property damage. You assume all risks of injury, death and property damage related to all sessions scheduled through the site. Rigow does not inspect or maintain any facilities where any lesson is conducted, nor does it provide any equipment used in any session, and is not responsible for the behavior of any client or coach. By scheduling a hearing, you agree that Rigow accepts no liability whatsoever for any injury, death or property damage you suffer in connection with this session.